LAA offers a great range of services that vary from simple medical case coordination to more complex cases like investigations, transportation arrangements, negotiations with suppliers and cost containment.
Due to the specific company profile, LAA can offer both traditional assistance services and at the same time more differentiated and tailor-made services and solutions.
See here a draft of some of the main services provided:
Travel assistance
- Booking services of hotel, taxi, flight, car rental, etc.
Medical case services
- Upon emergencies provide name, location and contact details of medical facilities.
- Arrangements and coordination of medical appointments.
- GOP arrangements
- Planned hospitalization including comparison of different providers’ prizes and quality.
- Ground ambulance arrangements.
Cost containment
- Negotiations of medical bills.
Medical Audit
- Analysis of costs and performed treatments in medical cases.
Repatriations and Evacuation
- Air ambulance or ordinary flight arrangements.
"Cash on the spot" services
- In urgent situations assistance with money through local contacts or agents (i.e. loss of baggage, robbery, assault, etc.).
Coordination of death cases
- Handling of documents from hospital, police, undertaker, embassy, etc.
- Transport arrangements, repatriation of remains, etc.
Translation of documents
- Medical or independent document translations.
Investigations
- Insurance fraud investigations.
